Financial matters

Details of your account and relationship with Open Veld are provided in the Service Agreement presented for your review before you completed your order.  In addition, you were e-mailed a copy of the Service Agreement as part of an e-mail entitled, "Confirmation of your order."  Thus we will review here only the highlights of payment, refunds, and renewals.
Your e-mail address is very important to us, because it is usually the main way we will contact you regarding your account.  Please notify us at support1@veld.com if your e-mail address changes, if you are having problems receiving e-mail, or if you do not have e-mail.

Payment
All payments for services (e.g., setup fees, web hosting, and web design) must be paid to Open Veld in US dollars.  Prices and hosting features were posted at http://veld.com/prices/ at the time of your order.  Open Veld may change posted prices and features for future accounts and renewals of existing accounts, without notice.  In the unlikely event that there is an increase in price or reduction in services, you will be notified at least 30 days before the renewal date.  Open Veld is not obligated to notify you of decreases in price, except you will automatically be given the new posted terms for future services, starting at the time of renewal.
Web design prices are negotiated on an individual basis, and are not part of any hosting plan.
Payment for domain name registration must be made by the customer to Network Solutions, and are separate from any services by Open Veld.
The setup fee and first month of hosting, if any, must be paid before the account is established.  Payment to Open Veld may be made by check, Visa or Master Card, or a combination of check and credit card.  The hosting portion of long-term (6-months or longer) accounts is sold at a discount below the posted prices, provided that the entire setup and hosting are paid in advance (within 21 days after the starting day of the account).  Because we do not make credit charges for future services, more than 30 days in advance, the most reasonable way to establish an account with Open Veld is to secure the domain registration and hosting by paying with a credit card for the setup and first month, then mail a check for the balance to:  Open Veld, P. O. Box 290067, Fort Lauderdale, FL  33329.  This qualifies for the full discount, depending on the length of the plan.  However, a check for the balance of the hosting must be received by Open Veld within 21 days after the account is established.

Refund policy
Open Veld hosting plans carry a 21-day money back guarantee, excluding setup fees.  If you are not completely satisfied with our hosting services within the first 21 days of your contract, you will be given a full refund of the contract amount excluding setup fees.  And you must let us know, in writing, of your cancellation, preferably by writing to sales1@veld.com
Setup fees are refundable for the following reasons only:
         (1) the account order is canceled prior to activation; or
         (2) the domain name was not available.
No refund is available after the 21st day.  Additional services such data transfer overages, disk space, pop accounts, etc. are nonrefundable.  All cancellations for hosting must be received in writing; regular mail and e-mail notifications are acceptable.  Phone requests will not constitute acceptance of any cancellation.

Renewals
Hosting accounts renew automatically unless:
          (1) customer informs Open Veld of termination within 30 days prior to the renewal date; or
          (2) Open Veld informs the customer of termination within 30 days prior to the renewal date.
In the case of renewals, payment in full must be received by Open Veld on the day of renewal.  Renewals of web hosting contracts will be refunded if Open Veld is notified within the first 5 days following renewal date.  No refunds will be granted for notifications received after this date.